At Artifyanni, your satisfaction means everything to us. Every product is made-to-order through our trusted print-on-demand partners (Printful & Printify), crafted with care for women around the world. Please read this policy carefully before placing your order.
Physical Products – Returns & Refunds
Since all products are custom printed on demand and fulfilled by our production partners, we do not accept returns or exchanges for buyer’s remorse, wrong size selection, or change of mind.
We do accept refund or replacement requests under the following conditions:
- You received a damaged or defective item
- You received the wrong product
- The item is significantly different from what was described
To be eligible, please contact us within 30 days of delivery with your order number and clear photos of the issue.
Digital Products – No Refund Policy
Since digital products are delivered instantly after purchase, we do not offer refunds once an order has been processed or a file has been downloaded.
We will only consider a refund in the following cases:
- You received a damaged or corrupted digital file
- The download link does not work
- You received the wrong digital file
If any of the above applies, please contact us within 48 hours of your order.
How to Request a Refund
To initiate a refund or replacement, please reach out to us through:
- Our Contact Form
- Email: info@artifyanni.com — include your Order Number and photos of the issue
Refund Process
- Once we receive your request, we will review your case within 24–48 hours.
- If approved, a replacement order will be placed or a refund processed within 5–7 business days to your original payment method.
- Refund timelines may vary depending on your bank or payment provider.
Non-Refundable Situations
- Wrong size or color ordered by the customer
- Change of mind after the order is placed
- Sale or discounted items
- Items damaged due to customer misuse
- Digital products downloaded successfully without technical issues
- Requests made after the 30-day window
International Orders
We ship worldwide through our print-on-demand partners. Please note that customs duties, import taxes, or additional fees charged by your country’s customs authority are the responsibility of the customer. These charges are not included in our product or shipping prices.
Need Help?
We’re here for you! Reach out at:
📧 info@artifyanni.com
We aim to respond within 1–2 business days. 💜